POLICIES AT ELEVEN HOBBIES
General information, Safety Procedures, Protocols & Tolerances
Every product is handed with care, prepped for packaging with gloves and all done within a clean environment.
Guidelines regarding Covid-19 are actively checked on and followed strictly. Sustainability is strived for, both in each product as well as packaging. Any hateful or or ignorant messages, greetings or the like will not be tolerated. All prices are currently marked in CAD.
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$2.00 of every Danger Noodle piece sold will be donated to the #MeToo Movement on a monthly basis.
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Refunds will not be given for any product at this time once product is shipped. If refund request or order cancellation is prior to parcel shipment, a $5.00 handling fee will apply upon refund after 24 hours of Order Confirmation.
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For all Commission pieces; a $50.00 non-refundable deposit is required prior to my start.
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For all inquires regarding cost of Commissions please visit Contact and submit a message. Pricing varies on medium, quanitity, size, style and materials.
SHIPPING POLICY
How It Works
Shipping is calculated automatically at checkout pending the items being purchased.
Please allow 5-7 Business days for parcel to ship out to you after Order Confirmation email is sent to you.
Should you need other shipping methods than the ones provided please contact me at info@elevenhobbies.com
and I will be happy to work out an accommodation that fits your needs.
All shipments will be made through Canada Post or FedEx.
For flat items (ex. Prints) smaller than 11x17: Regular Ground Mail
For boxed items: Expedited Parcel
Free shipping will only be offered on orders over $150 before tax and Commission Pieces.
RETURNS
The Small Print
Currently not accepting returns unless item damaged in transit and image proof of damaged unopened parcel is shown. Exchanges can be offered once original parcel is shipped back and in my possession. Customer pays shipping at own expense for any and all exchanges.
All Commission sales are final, non-fundable and non-returnable.
WARRANTY AT ELEVEN HOBBIES
My Policy
Quality of all products will be ensured prior to shipping. Care instructions for applicable materials (wood, metal, canvas, etc.) will be provided on an information card with your order to ensure you get the most out of your purchase. I am not responsible for any damages, tears, drops, spills or the like once in your posession.
PRIVACY POLICY
Trust me with your Personal Information.
Any and all personal information an individual gives me stays with me. I do not sell your information to any other companies. Security measure are in place so your name, address, age, sex, pronouns, etc gets kept safe for a maximum of 2 years.